Warranty Nightmares

Trying to make sense of your air conditioning system warranty?

The basic facts about most system warranties are as follows:

Base Warranty
Typical “manufacturer” warranties have:

  • 1 year parts
  • 5 year compressor

Some may offer

  • 5 year parts
  • 5 year compressor

In most cases, this warranty coverage stays with the product, disregarding ownership.

Registered Warranty

Typical “manufacturer” registered limited warranties have:

  • 10 year parts
  • 10 year compressor
  • Must be registered within a certain amount of days after installation date.
  • Homeowners are responsible to register their AC system.

Note: Registered warranty is to the original owner and may not always be transferable. (Some manufacturers will allow a transfer at an additional cost, if submitted within proper time frame of home sale.)

Some manufacturers will not allow your installing contractor to complete registration for you. If a contractor says they have provided this service for you, make sure you receive and keep any documentation or registration certificates.

Note: The above warranties cover “parts” only.

Extended Labor Warranty

Most manufacturers have additional warranties that are available. This optional purchased extended labor warranty is designed to cover all the “not covered” items, such as:

  • Labor
  • Freight charges
  • Refrigerant
  • Handling fees

How do you register equipment?

You can register equipment online. A confirmation email will be sent to your e-mail address that is provided during registration.

What information do you need to register your equipment?

  • Model number of each unit (indoor & outdoor models)
  • Serial number of each unit (indoor & outdoor models)
  • Date of installation
  • Your name & address (where equipment is installed)
  • Contractor’s name, address & phone number
  • Confirmation of your e-mail address

We have provided you with a list of specific brands for you to look up or register your equipment HERE: Warranty Lookup and Registration

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